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BrutalB83 · 10-15-2008, 11:13 AM

So my 360 is my malfunctioning. Not anything to be surprised about, right? I expected this to happen at some point (or at several points), but what I didn't expect was to get dicked around so much. Thus begins the saga...

My ex-girlfriend (yes, the crazy one who posted naked pictures) bought it for me from Meijer. Meijer's like Walmart or Target if you're not familiar with it. Anyway, they asked if I wanted their protection plan. I said "no, I'll just use the Microsoft warranty if it breaks down." They said "well, you could do that, but with this it will be lots more convenient. If it breaks down just bring it back and we'll get you a new one." So I said "alright, good point." It was only like $40 for the plan.

So eventually I get the three red lights of death. I called the number for my protection plan to file a claim, and found out that I have to send it in to their repair center. This makes me a little upset, because it became apparent that the people at the store either lied to me or had no clue how the protection plan works when they sold it to me.

Whatever though. I asked if their repair center was authorized to be repairing XBox 360s and they assured me that it was. I said ok, they sent a box, and I sent it in. It actually came back relatively fast, and it worked, so I was satisfied. Until a week later. When it broke down again.

So I called them up again and said "hey, you guys repaired this and it's now broken again." This time, the guy told me I should send it in and have Microsoft repair it. I asked him if the fact that I had them repair it first would void the Microsoft warranty. He said no, that it shouldn't. So I called Microsoft's help line to schedule a repair. I asked the girl there also, "will the fact that I had it repaired previously be a problem?" She told me that it wouldn't. Ok fine. They send me a box and I send it in to Microsoft.

About a week later it comes back with a note that they won't repair it because the warranty has been voided. I called to ask for the specific reason why they won't repair it and the guy tells me it's because someone else had obviously tampered with it beforehand.

So now I'm getting pretty pissed. The people at Meijer had assured me twice that their repair center was authorized and that this wouldn't be a problem. The girl I first talked to at Microsoft told me it wouldn't be a problem either, but obviously that was untrue and I wasted my time sending it to them.

Also, to further complicate things, it looks like Microsoft treated the console like shit. When it came back from the first repair center it looked fine, but when it came back from Microsoft it looked like shit. It was scuffed up, they didn't bother wrapping it in a plastic bag, and the faceplate is now missing. It's like as soon as they saw that it had been previously repaired they quit being careful with it and just threw it back into the shipping box and sent it on it's way.

So anyway, after all this, I called Meijer back up, explained everything, and asked how they planned on making this right. Those fuckers want me to send it back in to them again so they can repair it. I guess they have a policy of three repairs and then they'll replace it. I really don't want them fixing it again because they obviously did a piss poor job the first time and they voided the factory warranty.

Suggestions?

efhondakid · 10-15-2008, 11:18 AM

Keep sending it back until they give you a new one. Thats what I would do.

BrutalB83 · 10-15-2008, 11:22 AM

Quote:

Originally Posted by efhondakid

Keep sending it back until they give you a new one. Thats what I would do.

Yeah I'm guessing that's probably what I'll have to do. Watch though, they'll fix it this time and it will last for a while, and then I'll be stuck with a stupid, scratched-up, warranty voided X-Box. The whole thing just pisses me off. Obviously these people will just say whatever to sell their shitty protection plans and keep people off their backs...

dacheat · 10-15-2008, 01:07 PM

no good.

2000Si · 10-15-2008, 01:48 PM

Quote:

Originally Posted by efhondakid

Keep sending it back until they give you a new one. Thats what I would do.

Or you could just suck it up, say fuck you to them, and buy a new one.

While you're at it, buy COD4 and come play online with me and a few of us HS guys.

nootrac22 · 10-15-2008, 02:01 PM

get a ps3 that way you wont have to worry about the red ring of death. Oh and you get a bluray player, an internet browser, free online community, bluetooth, true high def graphics....the list goes on

2000Si · 10-15-2008, 02:04 PM

Quote:

Originally Posted by nootrac22

get a ps3 that way you wont have to worry about the red ring of death.

The newer 360s had that problem fixed. Mine is a year old and I've yet to have any problems with it.

I coulda bought a PS3, but then I'd only have a total of 7 games to be able to play, with no free arcade or anything really worth the 400 it cost.

eg6sir · 10-15-2008, 02:27 PM

Quote:

Originally Posted by nootrac22

get a ps3 that way you wont have to worry about the red ring of death. Oh and you get a bluray player, an internet browser, free online community, bluetooth, true high def graphics....the list goes on

riiight.. thats why my cousins ps3 broke within 6 months and they want to charge him $140 to fix it.. bahah... i had my 360 for a while before it did the red ring, i think its because my friend stayed up all night playing WSOP'08.. 2 days after that it broke.. got it back within a week and half cost free.. 360 FTW!

nootrac22 · 10-15-2008, 02:32 PM

Quote:

Originally Posted by eg6sir

riiight.. thats why my cousins ps3 broke within 6 months and they want to charge him $140 to fix it.. bahah... i had my 360 for a while before it did the red ring, i think its because my friend stayed up all night playing WSOP'08.. 2 days after that it broke.. got it back within a week and half cost free.. 360 FTW!

not trying to start an argument here. numbers don't lie and the failure rate is much higher on the 360, that's all.

hatukazi · 10-15-2008, 04:06 PM

Quote:

Originally Posted by BrutalB83

So anyway, after all this, I called Meijer back up, explained everything, and asked how they planned on making this right. Those fuckers want me to send it back in to them again so they can repair it. I guess they have a policy of three repairs and then they'll replace it. I really don't want them fixing it again because they obviously did a piss poor job the first time and they voided the factory warranty.

Suggestions?

bring it, your reciept, and as much of the original package back to the store with you.

tell them you paid for a service plan that kept you without it for ___ long.

tell them they will give you a new one right now.

do not accept any excuse at all, but do not be rude.

keep going up the chain of command until you get the store owner if you have to.

TurboMirage · 10-15-2008, 04:21 PM

Quote:

Originally Posted by 2000Si

The newer 360s had that problem fixed. Mine is a year old and I've yet to have any problems with it.

mine is a 2g 360, it didnt ring but the DVD drive stopped working.

anyways, you arent supposed to send the faceplate in with the xbox. says so in the M$ instructions that come in the coffin.

BrutalB83 · 10-15-2008, 09:07 PM

Quote:

Originally Posted by 2000Si

Or you could just suck it up, say fuck you to them, and buy a new one.

While you're at it, buy COD4 and come play online with me and a few of us HS guys.

It's on my list of things to do!

Quote:

Originally Posted by nootrac22

get a ps3 that way you wont have to worry about the red ring of death. Oh and you get a bluray player, an internet browser, free online community, bluetooth, true high def graphics....the list goes on

You know, I really would consider that except I've got like close to twenty games for the X-Box. I suppose I could put them up for sale though...

Quote:

Originally Posted by hatukazi

bring it, your reciept, and as much of the original package back to the store with you.

tell them you paid for a service plan that kept you without it for ___ long.

tell them they will give you a new one right now.

do not accept any excuse at all, but do not be rude.

keep going up the chain of command until you get the store owner if you have to.

Yeah, I'm thinking this is the route I'll probably pursue. Either that, or I'll just call back to their helpline and take a similar approach...accept no excuses, keep on moving up the chain of command until something happens...

BrutalB83 · 10-15-2008, 09:09 PM

Quote:

Originally Posted by TurboMirage

anyways, you arent supposed to send the faceplate in with the xbox. says so in the M$ instructions that come in the coffin.

Shit, really? I must have missed that part. I saw that it said to make sure all games and the hard drive get removed...

|Chaz| · 10-15-2008, 09:30 PM

I had my first 360 red ring, the way I did it was a little sketchy but it worked out anyways.

I went and bought a brand new one, took the new one out of the box, put my red ringed one back in the new box and then took it back to the store the next day. This was probably about 2 years ago I believe. I haven't had a problem with my 360 since.

phyregod · 10-15-2008, 09:35 PM

I've done that with minor items, but nothing with a serial number, lol.

Hope you paid cash!

|Chaz| · 10-15-2008, 09:36 PM

Quote:

Originally Posted by phyregod

I've done that with minor items, but nothing with a serial number, lol.

Hope you paid cash!

Cash is the only way to go

They shouldn't have sold me a bad product in the first place. My friend had his Elite RROD on him about three weeks ago. He called Microsoft Customer Service and they told him they'd have a box to ship it back to them to him within 3/5 days. It's already been two and a half weeks and still no box. Great service.

Microsoft SUCKS.

cheese9988 · 10-15-2008, 09:48 PM

Don't just buy a new one. Take it to the manager, if he can't help, goto his boss until you get to corporate. If they were not an authorized service center, it's not your fault.

|Chaz| · 10-15-2008, 09:51 PM

don't let them screw you. If they're a big company with tons of money there is no reason they can't make you a happy customer. What's it to them if they have to eat the cost of a new 360? Especially if it's their fault for lying to you.

B · 10-16-2008, 03:17 AM

microsoft products at its finest... lol

Sabz5150 · 10-20-2008, 07:05 AM

Quote:

Originally Posted by nootrac22

not trying to start an argument here. numbers don't lie and the failure rate is much higher on the 360, that's all.

The failure rate of the 360 is deplorable. I don't care what games are out for it, the 360 is a piece of shit.

eg6sir · 10-20-2008, 11:03 AM

^^^ PS fanboy chiming in

AHHVTEC · 10-20-2008, 11:39 AM

this just happend yesterday to a friend of mine but he called the number and there fixing it for free,

nootrac22 · 10-20-2008, 11:41 AM

Quote:

Originally Posted by eg6sir

^^^ PS fanboy chiming in

360 fanboy chiming in

eg6sir · 10-20-2008, 12:01 PM

i'll play anything.. i just prefer the 360 because of the games.. PS has a lot of RPGs, not my cup of tea

Sabz5150 · 10-20-2008, 12:19 PM

Quote:

Originally Posted by eg6sir

^^^ PS fanboy chiming in

Bite me

Calling Microsoft out on a forty percent failure rate is not being a "fanboy". Taking that sort of crap however, is.

10-15-2008, 11:13 AM	#1
BrutalB83 Brutal Moderator Join Date: Jun 2006 Location: Rochester Hills, MI Age: 26 Posts: 7,830 iTrader: 0 / 0% Ride: 97 Integra LS Coupe Rep Power: 191	The tragic saga of my X-Box 360 (kinda long, sorry) So my 360 is my malfunctioning. Not anything to be surprised about, right? I expected this to happen at some point (or at several points), but what I didn't expect was to get dicked around so much. Thus begins the saga... My ex-girlfriend (yes, the crazy one who posted naked pictures) bought it for me from Meijer. Meijer's like Walmart or Target if you're not familiar with it. Anyway, they asked if I wanted their protection plan. I said "no, I'll just use the Microsoft warranty if it breaks down." They said "well, you could do that, but with this it will be lots more convenient. If it breaks down just bring it back and we'll get you a new one." So I said "alright, good point." It was only like $40 for the plan. So eventually I get the three red lights of death. I called the number for my protection plan to file a claim, and found out that I have to send it in to their repair center. This makes me a little upset, because it became apparent that the people at the store either lied to me or had no clue how the protection plan works when they sold it to me. Whatever though. I asked if their repair center was authorized to be repairing XBox 360s and they assured me that it was. I said ok, they sent a box, and I sent it in. It actually came back relatively fast, and it worked, so I was satisfied. Until a week later. When it broke down again. So I called them up again and said "hey, you guys repaired this and it's now broken again." This time, the guy told me I should send it in and have Microsoft repair it. I asked him if the fact that I had them repair it first would void the Microsoft warranty. He said no, that it shouldn't. So I called Microsoft's help line to schedule a repair. I asked the girl there also, "will the fact that I had it repaired previously be a problem?" She told me that it wouldn't. Ok fine. They send me a box and I send it in to Microsoft. About a week later it comes back with a note that they won't repair it because the warranty has been voided. I called to ask for the specific reason why they won't repair it and the guy tells me it's because someone else had obviously tampered with it beforehand. So now I'm getting pretty pissed. The people at Meijer had assured me twice that their repair center was authorized and that this wouldn't be a problem. The girl I first talked to at Microsoft told me it wouldn't be a problem either, but obviously that was untrue and I wasted my time sending it to them. Also, to further complicate things, it looks like Microsoft treated the console like shit. When it came back from the first repair center it looked fine, but when it came back from Microsoft it looked like shit. It was scuffed up, they didn't bother wrapping it in a plastic bag, and the faceplate is now missing. It's like as soon as they saw that it had been previously repaired they quit being careful with it and just threw it back into the shipping box and sent it on it's way. So anyway, after all this, I called Meijer back up, explained everything, and asked how they planned on making this right. Those fuckers want me to send it back in to them again so they can repair it. I guess they have a policy of three repairs and then they'll replace it. I really don't want them fixing it again because they obviously did a piss poor job the first time and they voided the factory warranty. Suggestions? __________________ If you find something I say helpful, please send some rep my way! Also, DO NOT PM me with tech questions! Use the forums so we can all benefit from the answers. I will NOT respond to tech-related PMs... PSN Network ID: BrutalB83 Last edited by BrutalB83; 10-15-2008 at 11:15 AM.

10-15-2008, 11:18 AM	#2
efhondakid My name is Byron. Join Date: Mar 2007 Location: Akron-Canton, Ohio Age: 20 Posts: 5,424 iTrader: 2 / 100% Ride: 89' DX Hatch w/B16 Rep Power: 221	Keep sending it back until they give you a new one. Thats what I would do. __________________ ^ (dont listen) Dont PM me with tech questions. I will not answer them. There is a hidden message here. *"Motor swaps, turbo kit installs, diagnostics, minor repairs, minor fab and bodywork. Located in Akron-Canton area PM me for more details."* "In the dice game of life who gets the last roll?"

10-15-2008, 01:07 PM	#4
dacheat ..is grounded. Join Date: Jul 2007 Location: strongbadia Posts: 3,791 iTrader: 4 / 100% Ride: '84 buick (rusted) Rep Power: 268	no good. __________________ marco....

10-15-2008, 09:30 PM	#14
\|Chaz\| Senior Member Join Date: Jul 2007 Location: Washington Age: 19 Posts: 3,105 iTrader: 0 / 0% Ride: 92' EG Sedan Rep Power: 157	I had my first 360 red ring, the way I did it was a little sketchy but it worked out anyways. I went and bought a brand new one, took the new one out of the box, put my red ringed one back in the new box and then took it back to the store the next day. This was probably about 2 years ago I believe. I haven't had a problem with my 360 since. __________________ XBL Gamertag = i1Chad1i & i (space here)Chaz(space here)i

10-15-2008, 09:48 PM	#17
cheese9988 Senior Member Join Date: Apr 2003 Location: Rochester, NY Age: 28 Posts: 1,640 iTrader: 1 / 100% Ride: 2007 Chevrolet Cobalt SS Supercharged Rep Power: 31	Don't just buy a new one. Take it to the manager, if he can't help, goto his boss until you get to corporate. If they were not an authorized service center, it's not your fault. __________________ Is it good when my dipstick is rusty on my jeep? Linux Mint 6.0 "The only man who makes no mistakes is the man who never does anything. Do not be afraid to make mistakes providing you do not make the same one twice." Theodore Roosevelt http://homemodders.com/t188/


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10-15-2008, 02:01 PM	#6
nootrac22 Senior Member Join Date: Mar 2007 Location: PA pocono mts Age: 33 Posts: 4,002 iTrader: 1 / 100% Ride: daily driver working on 92 prelude 4ws Blog Entries: 1 Rep Power: 228	get a ps3 that way you wont have to worry about the red ring of death. Oh and you get a bluray player, an internet browser, free online community, bluetooth, true high def graphics....the list goes on

10-15-2008, 09:51 PM	#18
\|Chaz\| Senior Member Join Date: Jul 2007 Location: Washington Age: 19 Posts: 3,105 iTrader: 0 / 0% Ride: 92' EG Sedan Rep Power: 157	don't let them screw you. If they're a big company with tons of money there is no reason they can't make you a happy customer. What's it to them if they have to eat the cost of a new 360? Especially if it's their fault for lying to you. __________________ XBL Gamertag = i1Chad1i & i (space here)Chaz(space here)i

10-16-2008, 03:17 AM	#19
B Administrator Join Date: Nov 2007 Location: across the way Age: 29 Posts: 8,018 iTrader: 0 / 0% Ride: 318ti, dakota, genesis 2.0t Rep Power: 403	microsoft products at its finest... lol

10-20-2008, 11:39 AM	#22
AHHVTEC Senior Member Join Date: Oct 2006 Location: Alabama Age: 30 Posts: 11,377 iTrader: 3 / 100% Ride: dc5,mk4 gti,2nd gen civic,92 accord cp,88 crx hf Rep Power: 272	this just happend yesterday to a friend of mine but he called the number and there fixing it for free,

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The tragic saga of my X-Box 360...