ThatGuy4life
The Riced Sleeper
After 7 years of Sprint service I've not once had a problem with them except for 2 times that I was deployed and they didn't suspend my service like I asked but they fixed it each time I got back so I didn't have to pay anything. Anyway's I woke up to a text from them today saying I was nearig my spending limit but didn't worry about it till I got to work and decided to check my account and saw my bill was $270, so I decided to check the charges by lines. Got to the other usage part of the bill and was like what the fuck. unlimited text, used 2,889, additional text messages used 589 charged $84.15. So I called them and I say, "why am I being charged for additional text if I' have umlimited text on all lines on my account"? Turns out the last time I called them on the 6th to take off the phone as modem option off of my account the numnutt that helped also took off my unlimited text option which I was only paying $5.00 for.
Also had the nerve to put in the notes that I requested to have it removed. So the guy that was helping me today, keot saying that I removed it. So I'm like ok look at this. I've been with ya'll for x amount of years if you check my account you'll see I've had unlimited text since spint has offered it, if you look at my account you'll also notice that each month I use anywhere from 2000-6000 text, so why the hell would I be stupid enough to remove a feature where I only pay $5.00 when one, I use so many text, and 2 other customers have to pay $15.00 for it now. So after about 45 minutes of him back and forth talking to his supe. they finally agreed to credit me back the $90, but wanted to add the unlimited text for $15.00. Whick sparked off another debate. I told him I don't see why I should have to pay $15.00 per line which would total $45.00 a month just for text when it wasn't my fault cause I didn't tell them to remove that option. The best he could do was charge me $10.00 cause the option I had for $5.00, the code was 4 years old and they were no longer using it. So I settled for that cause 1 I was at work and kinda busy and 2, I felt kinda bad having to keep arguing with the guy when it wasn't his fault what happened and was doing the best he could. Customer Service jobs suck when you have to take shit for other workers errors.
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Also had the nerve to put in the notes that I requested to have it removed. So the guy that was helping me today, keot saying that I removed it. So I'm like ok look at this. I've been with ya'll for x amount of years if you check my account you'll see I've had unlimited text since spint has offered it, if you look at my account you'll also notice that each month I use anywhere from 2000-6000 text, so why the hell would I be stupid enough to remove a feature where I only pay $5.00 when one, I use so many text, and 2 other customers have to pay $15.00 for it now. So after about 45 minutes of him back and forth talking to his supe. they finally agreed to credit me back the $90, but wanted to add the unlimited text for $15.00. Whick sparked off another debate. I told him I don't see why I should have to pay $15.00 per line which would total $45.00 a month just for text when it wasn't my fault cause I didn't tell them to remove that option. The best he could do was charge me $10.00 cause the option I had for $5.00, the code was 4 years old and they were no longer using it. So I settled for that cause 1 I was at work and kinda busy and 2, I felt kinda bad having to keep arguing with the guy when it wasn't his fault what happened and was doing the best he could. Customer Service jobs suck when you have to take shit for other workers errors.
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