I bought a simple 23 dollar decibel reader from this company, the company is one of the many that sells things on amazon.com
This is an e-mail I sent them tonight.....
Discover had been very good in the past about disputes like this and I don't doubt that they'll help me out with this.
It just pisses me off that it has to go that way for such a SIMPLE thing. all they have to do is call UPS and open a claim... easy right?
I've done it before for my customers it's really not that hard to do. dial the 1800 # and say hey we have a problem... DONE!
bah
This is an e-mail I sent them tonight.....
Again this I think is the 4th time contacting you guys about this matter.
UPS said the package was delivered I believe that, however it was either stolen or delivered at the wrong door, you guys did your part I don't doubt that you sent the package, however UPS will not talk to me (the receiver), they will only talk to you (the shipper) I need someone to call UPS and give them the tracking # and let them know the package was never received. From there I would like to find out what UPS is going to do since to the best of my knowledge no one signed for it and the package could have easily been left at the club house rather then in front of 5 other apartment doors.
My first e-mail went unanswered. My 2nd e-mail got a reply of, "UPS as confirmed correct delivery."
When clearly I stated in the e-mail that the tracking # said it was delivered. After replying back to that e-mail about how I knew that but needed to open a case with UPS about it, I again did not get a reply back....
This is a simple problem to try and fix, all you have to do is call UPS and give them the tracking # and let them know the package was never delivered. Yet thanks to your company not having any phone support and e-mail support that has been next to nothing helpful, this whole order has been a real pain to deal with.
All I ask is that you either let UPS know that it's ok for me the receiver (jeff northam) to talk to them about the problem, or you guys talk to them and figure out where the package might have went. If I don't have an e-mail back by 6pm EST Tuesday the 3rd I'm going to take things into my own hands and have my Discovercard fix the problem.
My info.
Jeff Northam
my addy
daytime phone # ###
Tracking # ####
Discover had been very good in the past about disputes like this and I don't doubt that they'll help me out with this.
It just pisses me off that it has to go that way for such a SIMPLE thing. all they have to do is call UPS and open a claim... easy right?
I've done it before for my customers it's really not that hard to do. dial the 1800 # and say hey we have a problem... DONE!
bah