I guess what happened, and this is what they said, is that when they went to flash it the car for some reason was only at 12.3 volts and it was suppose to be at 13 volts and they think that is what caused the whole problem...i'm not a techy so i am not sure how this can cause a problem but it sucks nevertheless..
They should probably pull their heads out of their asses. This is basic, basic stuff.
They should have checked the battery before they flashed, or hooked the car up to a battery and done a trickle charge.
Myself being an amateur and an idiot, temporary killed my Subaru ECU when flashing with the Cobb AccessPORT because of low voltage due to a weak battery. I should have known better, because the Subaru battery was known to be weak but I just wanted the flash done so I started it and halfway through got low voltage and had to send my ECU to Cobb out in Salt Lake City to fix it.
The low voltage warning is even in the FAQ and warnings.
XX Tuning should know better.