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dells suck!!!

Discussion in 'Members' Lounge' started by mattcalica, Jul 1, 2004.

  1. mattcalica

    mattcalica Senior Member

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    so my parents bought a dell in january. since then, it has had to be rebooted twice, and i have come to find out that the dvd burner that it comes with is complete shit. it will make coasters out of anything you put in it. also, the customer support sucks, they have fuckin arabian people trying to help you with technical support, and you cant understand a word they fuckin say!!! god, i wish i never bought a dell.
     
  2. DarkHand

    DarkHand Senior Member VIP

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    Rebooted twice since January? If you're running Linux, maybe that's bad, but that sounds amazing for Windows. :D
     
  3. dohcvtec_accord

    dohcvtec_accord WRX Sellout

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    The customer support is my only beef with them. I can't stand talking to someone who has a 3rd-grade-level grasp of the English language who is supposed to be helping someone in AMERICA.

    Otherwise, we use Dell's here at work, and we've never had a problem with them in the 5 years I've been here. Hell, we're still using 5-year-old machine that have upgraded RAM and nothing more. Too bad you had a bad experience with them.
     
  4. Battle Pope

    Battle Pope New Member

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    When you say rebooted, I take it you mean re-installed... Even so that's about normal.
     
  5. mdlax1

    mdlax1 Senior Member

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    well they do this so they dont have to pay american workers so much.. think about that next time you bitch about the price of a computer product.

    2nd the other thing they dude is give you bottom of the line hardware.. another reason why it's so cheap.. but they make it look pretty.

    3rd.. you bought a dell build your own next time for less and get a 2x better machine out of it
     
  6. brian11to1

    brian11to1 Senior Member

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    We got ours in December and since then we've reinstalled XP Home 2 times...
     
  7. dohcvtec_accord

    dohcvtec_accord WRX Sellout

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    There's your problem.
     
  8. TurboMirage

    TurboMirage YEEAAAHHH VIP

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    my experiences with my old dell latitude CPiA laptops was awesome.

    ive never had a better laptop ever.
     
  9. JDMilan

    JDMilan Senior Member

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    I think now Dell outsourse their customer support to India,
     
  10. asmallsol

    asmallsol Super Moderator

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    I have only had one experince with dell and that was through my dad. Probally 3+ years ago, my dad bought a whole package deal for his work. It showed up 2 days before christmas, in the morning. Opens everything up, and the speaker was broken in some way. He calls up Dell, and they said they would send him out a new one. Right before he was about to leave, the airborne express guy shows up with a dell box christmas eve. No one sends stuff out next day shipping when something is wrong. That was good C.S.
     
  11. sleepercivic

    sleepercivic Senior Member

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    yes dell does have there customer service for consumers in India

    they have brought thier corporate support back to the US, because they were losing to much business do to the indian tech support

    XP home is definetly your problem, IF you want window get XP pro
     
  12. brian11to1

    brian11to1 Senior Member

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    Yea probably but I had my friends brother upgrade to XP Pro...
     
  13. sleepercivic

    sleepercivic Senior Member

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    don't upgrade to XP PRO, reformat and do a fresh install, then SP1
     
  14. brian11to1

    brian11to1 Senior Member

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    I could really careless about sp1'9er whatever. I dont know the fisrt nor the last thing about computers so I wont be doin any reformating... it works fine now so I dont care. thanks for speaking another language.
     
  15. dohcvtec_accord

    dohcvtec_accord WRX Sellout

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    No, what he was saying was, don't just do an upgrade from the old operating system. You're better off formatting the hard drive clean, then doing a fresh install of Xp Pro, then going onto WindowsUpdate and installing Service Pack 1 (SP1).
     
  16. brian11to1

    brian11to1 Senior Member

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    He should have went into a little better detail as you did.
     
  17. MaaseyRacer

    MaaseyRacer Senior Member

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    Dell used to have really good customer service, but in the last two years or so it has all gone to shit. We deal with them at work here, and it used to be much easier and effective. Now we are talking to people in India, who do not have computers in front of them, and are just reading a script, and when they cannot figure something out, they just keep passing you up the chain of tech support, where at the top is someone who finally is in this country, and you can communicate with. Dell has become another Gateway/Compaq/HP/every other shitty computer maker.
     
  18. driverunknown

    driverunknown Senior Member

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    People should educate themselves to build their own uber systems.
     
  19. Sabz5150

    Sabz5150 FALCON PUNCH!!!

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    Slackware 10. It's out. Get it.
     
  20. ragebomb

    ragebomb Member

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    yeah, i got my first laptop ever.... bought it 2 months ago. it's a dell 1100. i saw lots of folks saying best thing to do is wipe the drive and do a fresh install of everything... yikes. what a nightmare... i had no idea how hard it would be. most of the drivers the laptop came with were already outdated, i had to use my work computer to find all the right drivers... one at a time... audio, touchpad, video problems, all needed new drivers. i had the joy of experiencing tech support too - not only is the language difference a barrier but the phone connection is piss poor -- VoIP maybe? anyway it is working great now (even with xp home)... but man i did regret wiping it when i first got it. easy to reinstall everything on a mac, so different on a pc. oh well!
     
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