so my parents bought a dell in january. since then, it has had to be rebooted twice, and i have come to find out that the dvd burner that it comes with is complete shit. it will make coasters out of anything you put in it. also, the customer support sucks, they have fuckin arabian people trying to help you with technical support, and you cant understand a word they fuckin say!!! god, i wish i never bought a dell.