So i recently broke my driveshaft axle in my H22 ek civic. i thought id go the cheap way and get an ebay axle, didn't work too long. So, since the previous axle was an innovative axle (which broke after only 1 year) and i have innovative moutns i ordered from them. Well, after being told i would get my axle on thursday it didn't get here till Saturday not a huge deal except i missed xmas with the family because of it. Anyways, when the axle got here i was tired of messing with it so i paid a mechanic $150 to put it in, come to find out the base of the spline that goes into the tranny was too long i called innovative and told them about it and wanted to get my $150 for the mechanic reimbursed, the receptionist said that shouldn't be too big of a deal, so i sent my original axle along with the one they sent me back so they could get the proper measurements and all that. Easy enough right? So i talked to the receptionist again they received the axle and said i should have the new one in a couple days, before new years eve. So i called back later that week and she said the axle guy was on vacation until that next Tuesday. So once again i patiently waited and called again that Tuesday, still no answer on the progress of my axle she said she would call me back in about 10 min. so she could talk to him. The next day still no response so i call back still no answer she says she should have a response by 10am so i wait till 4pm and call back, now shes avoiding my calls so i call on my roomates phone and she actually answers. So she puts me on hold to look something up but she actually puts me on hold on goes to lunch (i know this because i call back and a guy answers and i ask him whats going on because i was on hold and he tells me she went to lunch. I'm F****ng pissed by now, no manager around to talk to and he says he'll try to help me. You guessed it still no where with it. So a couple days later i finally get an answer, they have the axle guy call me and tells me that hes sending it out today well he didnt take it till the next day. So finally thursday 1/21 i call and she tells me that it was shipped out today (1/21) and it was overnighted and will be here friday (1/22) so i took off work to make sure someone would be here to sign for it. I call to have her track it and she tells me that it's in delivery now and that innovative's warranty doesn't cover shipping so i owe them $95 for the cost of the overnight delivery, i said why didn't you tell me that before you delivered it and she's like oh, well, umm, i just found out about it 2 hours ago. Thanks for the phone call to let me know. So i'm like well, what's going on with my $150 reimbursement? still no answer on that. Well it's Saturday now still no axle and so far the grand total of money lost because of innovative is $150 for the axle, $150, for the mechanic, $95 shipping, and $120 for 1 day loss of work. so that's what $515 for a single stage 1 axle. I would only recommend innovative to someone you really hate, because the poor customer service alone is enough to make me never want to use them again let alone their sh*tty parts.
