hey guys, im looking at an opening at a county job for an IT tech. position. and i was wondering if you guys could help me with some of the jargon. the position seems pretty entry level to me and im looking for something with benefits as I make okay money where I work now, but no benefits is killing me. little background; ive been building computers for about 10 years now and have a strong grasp on hardware. enough to build a computer with my eyes closed and name parts by touch. i dont know much coding, but im comfortable with working with linux distros and DOS like environments. i would say my networking skill is about average, meaning setting up a SMB network, monitoring and troubleshooting it. But I wouldnt know how to do VPNs, certificates or encryptions. lastly, im a pretty fast learner, as I do this more for kicks, and pretty much self-taught (meaning google-fu/forums) with no formal education or certifications. on the application, there are few questions im not really sure about since I googled what they meant and it feels like Ive done it, but just never learned the proper terms for them. 1. Do you have an in-depth understanding of the OSI model and how to use it as a troubleshooting tool? ___Yes ___No i found this: How to use the OSI Model to Troubleshoot Networks does that pretty describe the OSI model and "utilizing" it? 3. Do you have experience working in a Call Center or Help Desk, which supports an Active Directory domain environment? ___Yes ___No does that mean controlling policies for files and systems? who can read/write/modify and install programs? 13. Do you have experience administrating Active Directory accounts he person that responsible for setting said policies from the previous question?t thanks for the help guys!