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Ordering From Newegg wtf

Discussion in 'Computers, Games, Electronics etc' started by reckedracing, Feb 28, 2011.

  1. reckedracing

    reckedracing TTIWWOP VIP

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    So I went on newegg to place an order for a 2x1gb memory set
    I have an account so i go through the whole thing and hit place order

    the next thing I know I have this on my screen, no pop-up, no new window, just from newegg to this
    no sign of a newegg order confirmation or anything like that
    newegg just bounced me to a 3rd party, being my credit card company
    with this window saying I need to "sign up to complete purchase"

    I checked my email and see an order confirmation so i called, and started a chat
    and the consensus of both the phone call and the chat is that this is not something provided by them, its provided by my CC company, so they are not responsible for it

    So buyer beware when placing an order from newegg
     

    Attached Files:

  2. K2e2vin

    K2e2vin Senior Member

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    I had to do that for paying my phone bill online. Though, it doesn't cover the whole screen and is more colorful.
     
    Last edited: Feb 28, 2011
  3. reckedracing

    reckedracing TTIWWOP VIP

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    My feedback to their post chat session....
    Unfortunately it was more than 500 characters so I just cut the end of it off until it would go through with my all poor ratings...

    Thanks for bouncing me to a 3rd party site when I hit place order instead of giving me an order confirmation like every other website I have ever shopped at. And I'm real glad it says I must SIGN UP TO COMPLETE PURCHASE with no indication that I can decline, or return to newegg, or even that my order went through without me inputting my last 4 SSN, security code, exp date, and email address. Why not just ask for all my biometric info so you can have my finger prints, retinal scan and DNA. Your customer service rep was good at avoiding the issue and trying to place blame with my credit card provider, but it was your website in fact that redirected me to their "offer". He was courteous and offered all the text book explanations that you have prepared for him to offer, so its not his fault, but I am rating this all poorly in the hopes that someone who can change your business practice actually reads this. And I'll be sending this along to the BBB as well and anyone else that will listen. It also helps that I am a member of some very popular computing forums and will be sure to warn them of your dishonest business practices.
     
  4. reckedracing

    reckedracing TTIWWOP VIP

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    and here's my chat log


    [FONT=&quot]11:31:19 AM : Please let our Representative know if you have contacted us by email regarding this same issue or question so that we may remove the duplicate request from our systems. Thank you![/FONT]

    [FONT=&quot]11:31:19 AM : Perry has joined this session![/FONT]

    [FONT=&quot][/FONT][FONT=&quot] 11:31:19 AM : Connected with Perry. Your reference number for this chat session is #######.[/FONT]
    [FONT=&quot]11:31:19 AM : Hello my name is Perry. How may I help you today?[/FONT]

    [FONT=&quot] 11:31:28 AM : Eric: i just placed an order[/FONT]

    [FONT=&quot] 11:31:38 AM : Eric: and went through the place order page[/FONT]

    [FONT=&quot] 11:31:48 AM : Eric: and then i had a thing pop up from verified by visa, not a pop up window, but an actual redirect so it replaced the newegg screen completely[/FONT]

    [FONT=&quot] 11:32:15 AM : Eric: and the window says to SIGN UP TO COMPLETE PURCHASE[/FONT]

    [FONT=&quot] 11:32:33 AM : Perry: I would be glad to assist you with that... Can you please give me one moment while I look into this for you?[/FONT]

    [FONT=&quot] 11:32:53 AM : Eric: and its asking for last 4 of ssn card sig panel code expiration date and email address[/FONT]

    [FONT=&quot] 11:33:09 AM : Eric: meanwhile i received a confirmation email from newegg[/FONT]

    [FONT=&quot] 11:33:19 AM : Eric: and i'm mad as hell about this[/FONT]

    [FONT=&quot] 11:33:52 AM : Eric: i've seen some crafty shit online in my day but this by far takes the cake[/FONT]

    [FONT=&quot] 11:34:14 AM : Perry: One moment please...[/FONT]

    [FONT=&quot] 11:35:29 AM : Perry: Thank you for holding. The verification of the credit card is an extra security feature offered by the card issuer. This feature is used to help prevent online fraud by requesting users to enter a previously established pin number when making a purchase. Your order will still be submitted even if you bypass this feature. Closing this feature may cause your order to go through the address verification stage, in which our verification department will contact your card-issuing bank and verify your billing, shipping address and phone numbers. Please make sure the address information on the order is on file with your card-issuing bank.[/FONT]

    [FONT=&quot] 11:38:29 AM : Perry: I've noticed that you have been idle for 3 minutes; would you still like to continue this chat?[/FONT]

    [FONT=&quot] 11:40:19 AM : Eric: yea i would actually[/FONT]

    [FONT=&quot] 11:40:24 AM : Eric: i plan to report this to the BBB[/FONT]

    [FONT=&quot] 11:40:37 AM : Eric: i have never in my life experienced something like this[/FONT]

    [FONT=&quot] 11:40:43 AM : Eric: where I am shopping at a site[/FONT]

    [FONT=&quot] 11:40:47 AM : Eric: and i click place order[/FONT]

    [FONT=&quot] 11:40:55 AM : Eric: and instead of receiving an order confirmation page[/FONT]

    [FONT=&quot] 11:41:04 AM : Perry: I apologize for this inconvenience has. Please hold on one moment...[/FONT]

    [FONT=&quot] 11:41:20 AM : Eric: i am automatically redirected to something that SPECIFICALLY SAYS "sign up to complete purchase"[/FONT]

    [FONT=&quot] 11:42:49 AM : Perry: Thank you for holding. After checking I show your payment authorization has been approved. The next step for your order is to go through the address verification stage. This stage will usually take 6-8 business hours. If your order is stopped for manual verification, the addresses and phone number on the order will need to be on file with your card-issuing bank. You will receive emails concerning your order status to the login email address of your Newegg account.[/FONT]

    [FONT=&quot] 11:43:24 AM : Perry: I'm sorry for the inconvenience. Your order has been submitted into our system. You don't have to complete that verification on the website. It was not provided by Newegg, but the card issuer. It adds an extra verification for online purchases. For large orders, if the customer complete the online verification, we usually will release the order directly so it would be shipped as soon as possible. Even if you do not complete that, the order will still be submitted into our system.[/FONT]

    [FONT=&quot] 11:44:30 AM : Eric: I know I dont have to complete it[/FONT]

    [FONT=&quot] 11:44:45 AM : Eric: My problem is the way it is presented[/FONT]

    [FONT=&quot] 11:45:00 AM : Eric: where is my order confirmation page?[/FONT]

    [FONT=&quot] 11:45:07 AM : Eric: why am i being taken to a 3rd party site[/FONT]

    [FONT=&quot] 11:45:10 AM : Eric: to sign up for something[/FONT]

    [FONT=&quot] 11:45:20 AM : Eric: that implies i must do this to complete my order[/FONT]

    [FONT=&quot] 11:45:32 AM : Eric: this is completely dishonest business practice[/FONT]

    [FONT=&quot] 11:45:44 AM : Eric: like i said before, i have seen some shady shit before[/FONT]

    [FONT=&quot] 11:45:48 AM : Eric: but this takes the cake[/FONT]

    [FONT=&quot] 11:45:56 AM : Eric: newegg is known as a reputable sitwe[/FONT]

    [FONT=&quot] 11:45:58 AM : Eric: site*[/FONT]

    [FONT=&quot] 11:46:16 AM : Eric: do you want me to email you a .pdf of what is it on my screen[/FONT]

    [FONT=&quot] 11:46:24 AM : Eric: so you can understand my confusion and frustration[/FONT]

    [FONT=&quot] 11:46:34 AM : Perry: One second please...[/FONT]

    [FONT=&quot] 11:49:00 AM : Perry: I apologize, but this is not provided by Newegg. We are aware of the presented page, but please rest assured that this or not provided by Newegg. It is offered by the credit card issuer. You can disregard the page and submit your order directly. You can contact your credit card issuer to confirm that. It's not asking you to sign up for a special service. If you previously has a pin number registered on your card, you can enter the number there and get your order verified by Newegg as soon as possible. If you do not have the pin number and bypass the process, the order would probably be manually verified by us, in which we would request both the billing info and shipping info on the order verified with the bank prior to shipping.[/FONT]

    [FONT=&quot] 11:51:19 AM : Eric: you BOUNCED me to this page[/FONT]

    [FONT=&quot] 11:51:22 AM : Eric: when i hit place order[/FONT]

    [FONT=&quot] 11:51:48 AM : Eric: the page gives me no option to decline[/FONT]

    [FONT=&quot] 11:51:53 AM : Eric: or to return to newegg[/FONT]

    [FONT=&quot] 11:52:29 AM : Eric: it literally looks as if I do not complete the info for this and hit sign up to complete purchase that my order will not be processed[/FONT]

    [FONT=&quot] 11:52:33 AM : Eric: this is dishonest to me[/FONT]

    [FONT=&quot] 11:53:55 AM : Perry: I apologize. Please note I have already forward your issue to our related team and they will check this issue. Please also note your order # is in good condition and you will receive an email once the order is charged and shipped.[/FONT]

    [FONT=&quot] 11:56:00 AM : Eric: right then, i guess thats the best i can do since you are apparently already aware of this and are accepting it because of the revenue you receive from deceiving customers on a daily basis[/FONT]

    [FONT=&quot] 11:56:02 AM : Eric: got it[/FONT]

    [FONT=&quot] 11:56:04 AM : Eric: thanks[/FONT]

    [FONT=&quot] 11:56:20 AM : Perry: No problem at all. Is there anything else I can help you with?[/FONT]

    [FONT=&quot] 11:56:25 AM : Eric: no[/FONT]
     
  5. E_SolSi

    E_SolSi Member of the 20 nut club Moderator VIP

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  6. endlesszeal

    endlesszeal Senior Member

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    Ive shopped at newegg for years (since at least 2002) and ive never had a problem with them. They have the best customer service out of electronic store ive ever shopped at, especially for computer hardware.

    A similar screen pops up asking password and username from Visa everytime i make purchase after the initial signup, but it also has my bank logo too. I take it as something similar to a pin number, but if youre really concerned then you should contact your bank/credit company as well.
     
  7. eg6sir

    eg6sir Supa Mod Moderator VIP

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    easy.. shop at Fry's
     
  8. Briansol

    Briansol Admins Admin VIP

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    Get a new credit card from a bank that doesn't suck.

    I've never seen this.
     
  9. jeffie7

    jeffie7 Wrong Whole! VIP

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  10. Hondadude141

    Hondadude141 ¿pɐǝɥ ɹn ɥʇıʍ uıop nɥɔʇɐʍ

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    You guys have honestly never heard of this? Wow...

    Its an Anti-Fraud practice that Visa, Mastercard, etc.. do to make sure that online purchases are indeed authorized. Newegg didn't "bounce" you there, it was your credit card company that randomly requests an authorization, just to make sure nothing fishy is going on.

    If you don't believe me call your bank. I've had this happen a few times while ordering online from different stores. I simply input the info it wanted to authorize the payment and went on my way. The first time I saw it I called my bank to see what had happened, and what I wrote above is what they told me. Sometime when the Auth. page comes up it doesn't always redirect correctly to the "comfirmed purchase" screen like it should...

    I'd just calm down a little man...
     
  11. Briansol

    Briansol Admins Admin VIP

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    it's a stupid practice. you shouldn't have to re-enter your credit card number. people will get used to this and then voila, credit cards are going to get stolen left and right because people see these popups as normal.
     
  12. endlesszeal

    endlesszeal Senior Member

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    fry's easily has the shittest customer service and if youre not well informed, dont expect the sales people to know anything about computers either.

    sure they have great prices, but the staff isnt very helpful and the ones who do know something, treat you like an idiot. for example, i went into to get some so-dimm RAM for my laptop. the sales lady repeatedly asked me if it was the right one and that maybe i was looking for desktop RAM.. i even told her the OEM of the RAM stick on my laptop including the timing and she just stared at me blankly (i wanted to test her knowledge).

    anyway, i still think newegg is the best. the honor rebates that shit hole companies dont honor (MSI, Biostar, anything with my411Rebates) and honor price mistakes. the only thing that ive found them guilty of is dropping a price on an item and exclaiming sale! then inflate shipping so it comes out even anyway. but everyone needs to make a sale somewhere.
     
  13. phunky.buddha

    phunky.buddha Admin with a big stick Admin VIP

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    Newegg and a few other stores have done that for quite some time. It's from Visa, not your bank. Buy.com did it to me earlier today. No big deal, just skip it and you're good.
     
  14. Ichigo1174

    Ichigo1174 Member

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    I love newegg, I've used them since 2005 and I've never had any problems with them except for the packaging for my laptop could have been a little better. Other than that, they are amazing with RMA requests. ^_^
     
  15. reckedracing

    reckedracing TTIWWOP VIP

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    as far as i'm concerned I was placing an order with newegg and got sent to this window asking for more info, and i'll be god damned if i'm giving up my last 4 of my ssn, and the security code on the back of the card to some random shit i have never seen before

    you give up your government all you want
    i chose not to expose myself to any more risk than is absolutely necessary
    if i place an order on a website i want a confirmation, no mickey mouse shit

    i won't even give my doctors office my SSN or my employer
    thats need to know and you don't fucking need to know
    mind your god damn business
    you can call me paranoid, but as an accountant, i see this shit go wrong all the time and i see what clients go through trying to fix it when someone steals their identity
     
    Last edited: Mar 2, 2011
  16. reckedracing

    reckedracing TTIWWOP VIP

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    so they got the notice from the BBB
    someone contacted me and then placed a fake order to see the process for themselves and its now up for review and they are offering me $25 off my next order
    good for newegg
    it was explained to me that the card companies themselves create the process, so they were not aware of how it actually worked until now
    we'll see
     
  17. 95dc4iwantoboost

    95dc4iwantoboost Boost Envy

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    Hes right. Slow down. Its not newegg. new egg doesnt redirect you, it was your card company. Call them, and walk them thru the process of what happened. They will tell you it was them.

    Before you go slamming a reputable website, that I personally have spent over thousands of dollors with, has amazing RMA standards, they have some of the widest selection of electronics you could want.

    I bought OCZ ram from them. Some one made a negative comment about OCZ on newegg on the website. OCZ responded to the comment on Newegg about their concern. If a company as big as OCZ is doing this on newegg, its for a reason. They are great at what they do.
     
  18. Briansol

    Briansol Admins Admin VIP

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    I'd be curious to know what/who they are using for real-time CC auth.
     
  19. reckedracing

    reckedracing TTIWWOP VIP

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    ahhh, thats funny
    cause today i placed an order under my work account, and i got a screen that said processing and in big bold

    Verified by Visa and Mastercard Securecode users:

    You will be redirected to your card issuer's website to complete account authentication.After completing any necessary steps you will be redirected back to Newegg.com.

    Thank you,
    The Newegg.com Team

    and then the next window said the same enter your gov't etc
    but then it offered these 2 options
    ACTIVATE or DO NOT ACTIVATE NOW

    and this was using a visa card
    so apparently i had enough of a concern for them to change their business practices

    and perhaps i am using the wrong term, but if i am on one site, and then end up on another site by clicking a link on site #1, i call that redirecting
     
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