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PayPal Appeal

Discussion in 'Members' Lounge' started by B16RacerN2NR, Dec 29, 2011.

  1. B16RacerN2NR

    B16RacerN2NR Working Hard VIP

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    Long story short, PayPal decided in my (seller) favor.

    Now the buyer is appealing PayPal's decision.

    How often does PayPal actually stick with their initial decision?

    I already proved my case and won but I have nothing else to present to them incase they ask for more info. I gave them everything upfront. So if I can't provide any additional info, will I be looking forward to them reversing their decision?
     
  2. TurboMirage

    TurboMirage YEEAAAHHH VIP

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    For me most appeals have always gone my way. I've had two that didn't. It will be up to the buyer to prove the why. They also weight on your feedback numbers too. I'm at 453 so I have more power than the average joe but not so much as a store that sells eBay fOr a living.
     
  3. B16RacerN2NR

    B16RacerN2NR Working Hard VIP

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    So they decided in the other person's favor but then decided in your favor after you appealed it? What "extra" did you provide (or initially hold onto, which ever way you wanna look at it) for them to overturn their initial decision?
     
  4. TurboMirage

    TurboMirage YEEAAAHHH VIP

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    no.

    perfect case right here, i sold an old blackberry curve1 with just the battery. it was in good shape, case had some scratches but it worked fine. buyer said it looked horrible and what not and wanted to ship it back and get a refund, so they cased it. luckily i provide multiple photos and in good light so they ruled in my favor. he appealed it but they again ruled in my favor afterwards.

    and to think, he even got away with being undercharged with shipping.
     
  5. B16RacerN2NR

    B16RacerN2NR Working Hard VIP

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    I think the appeal went in his favor. Case is now closed. It says they couldn't decide in my favor but no funds have been taken out of my PayPal. I'm still at $0 and not negative...

    Has this happened to anyone?
     
  6. eg6sir

    eg6sir Supa Mod Moderator VIP

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    check your bank account, appeal that decision
     
  7. B16RacerN2NR

    B16RacerN2NR Working Hard VIP

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    Nothing has been taken out my bank account either. No pending transactions either. I took my bank account and credit card info off PayPal just in case... If I end up having to do a refund, I just want my fair shot at an appeal as well because they never asked me for any additional info. Just stated they would contact me by a certain date "if" more info was needed. That was yesterday. I logged on this morning and the case is closed already.
     
  8. GSRCRXsi

    GSRCRXsi Super Moderator Moderator VIP

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    maybe the case is closed and still in your favor?
     
  9. B16RacerN2NR

    B16RacerN2NR Working Hard VIP

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    It says: Status - After careful consideration, we're unable to decide this claim in your favor at this time.

    However, the status is closed and the item return icon says this: The seller or PayPal may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.

    So does this mean that they aren't making me pay and/or making him return my item?

    I'm so confused but at the same time I don't wanna call customer service and be like "hey, you forgot to take my money" lol.
     
  10. GSRCRXsi

    GSRCRXsi Super Moderator Moderator VIP

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    i wouldnt say that, just call and say you are confused about the decision and want more information as to what is going to happen. if they did indeed rule against you i would press as to why.
     
  11. awptickes

    awptickes unimpressed by you VIP

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    It means that PayPal is going to force you to refund the Buyer AFTER they can prove that you received the item again.

    It's happened to me before, but the buyer never sent it back. It was a hard drive enclosure, and the guy didn't read it enough to find out that the power supply was 220V only. He protested, I refused to return, he filed a complaint, PayPal didn't like that I only stated it once but didn't post a picture of the "input voltages" on the brick. I appealed the decision, and they said pretty much the same thing. The Buyer was supposed to send it back and then he'd get a refund, as per PayPal's orders. He never did.
     
  12. eg6sir

    eg6sir Supa Mod Moderator VIP

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    what was it that you sold? and what is the buyer claiming?
     
  13. civicious

    civicious FüK-VTEC VIP

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    +1
     
  14. B16RacerN2NR

    B16RacerN2NR Working Hard VIP

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    I sold him a coil pack "brick" from the M275 engines (MB V12 Bi-Turbo Engine)

    He had a misfire issue that he thought was a coil pack problem. When he installed the one I sent him, he still had the same misfires but stated that the misfires were more frequent with the coil I pack I sold him vs his old coil pack. He decided to just break down and buy one at the dealership and the brand new one had "less frequent" misfires, but still misfired none-the-less... So he decided my coil pack was faulty.

    I asked him how he can condemn the coil pack as the problem when he still has misfires with a brand new one and he wanted no part of that question.

    I wanted to make him happy so I told him to come up with a fair solution but to also keep in mind that I still stated the product was "as is" and that i'm just going by his word that he himself, installed it properly, and also that he never accidentally dropped it or anything of that nature.

    He still wouldn't do that either. It was all or nothing with this kid. So he proceeded to make the claim. PayPal initially decided in my favor but now it seems they over turned their decision.

    BTW - He is claiming "internal" damage.
     
  15. eg6sir

    eg6sir Supa Mod Moderator VIP

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    contact them.. bout all i can tell u to do
     
  16. Briansol

    Briansol Admins Admin VIP

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    I don't know about you, but electronics are non-refundable in almost all cases.
     
  17. B16RacerN2NR

    B16RacerN2NR Working Hard VIP

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    Really? IDK if they qualify this as electronics...
     
  18. Briansol

    Briansol Admins Admin VIP

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    i'm pretty sure the coil is electronic... ya know, it generates the spark and all
     
  19. B16RacerN2NR

    B16RacerN2NR Working Hard VIP

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    You know how tricky they are with their wording. I tried looking but I only came across the term "digital"... You got a link?
     
  20. civicious

    civicious FüK-VTEC VIP

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    That module IS a 'digital' electronic unit. It's technically a module.


    redundant wording is redundant
     
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