alright, so i called my tech support, the guy that set up this network before i started here...
we ran some tests, return time to router, and cable modem of less than 10ms, so we determined the problem was outside the building...
had the tech come this morning, he put this splitter on the line, said it was INDEED a problem with THEIR line, and they would send someone to check the line...
so the guy came, checked the line, decided it was fine and left without saying anything to me... so now i calll them back and they try to tell me again that its a problem with my network...
so i tell them the tech was here this morning and told me my shit is fine and it was their problem, and the guy on the phone just says, nope, there's nothing wrong...
what the fuck, so now another asshole is gonna come out here tomorrow, and the circus starts all over again