Figure I'd post this cause the rage from 3pm still hasn't left me. So I bought a new Xbox 360 without the hard drive. Read that I can read thumbdrives for game saves and map packs. Found a good deal on some 16G drives I know will work, so I ordered them via newegg. All bueno except this Verified By Visa thing. Now I really like the concept, but I hate how annoying the damn thing is. Like most tech geeks I have about 5 different passwords that I only use for things that store my credit/billing info. I went through 3 on this thing and then it locked me out. No biggie, I called the number on the screen to get the password reset. Of course the IVR sends me to the wrong department for this kind of thing, but what else can you expect these days. I get to the right department and the dude asks me for my Card number and the last 4 of my social. Cool. Then he asks me for my address. Let me preface this with the fact that I am logged in to my online banking and specifically clicked on my addresses to read them off. I haven't lived at 2 of the addresses in years and really have a tough time remembering them. After READING THE FUCKING ADDRESSES off the screen on my online banking site this guy decides to tell me that I haven't given him an accurate address. No worries, he has other ways to verify me. He tells me he is going to ask me questions based on my public record. This is where things get interesting. So a lot of you guys know my name is Josh (short for Joshua, duh). He proceeds to ask me: "What is another first name you have gone by": A) Daryl B) Corwin C) Timothy D) Fredrick E) Josh F) None of the above. I tell him Josh and then 'His computer crashes and he has to send me to another tech'. That scenario didn't seem too crazy until... I get this woman that tells me that I didn't pass address verification and I need to do a secondary verification, and of course here comes the same question as last time. I answered again, with the name Josh, and she tells me that Josh is the incorrect answer and that she would have to end the call. Now....here I am...in the middle of a completely open work area. over 300 people within a hundred yards of me (no cubicles, or offices for any staff at my company not even the CEO), and I completely fucking lose it on this woman. She tries to tell me that it isn't common for people named Joshua to go by Josh and that does not HAVE to be the right answer. I'm actually curious to see how many people on HS know someone named Joshua that doesn't go by Josh. After multiple F bombs, some jabs about her legitimacy of birth and other profanity's I must have muttered the word supervisor cause low and behold I get transferred to someone else. I was, admittedly, still pissed when I got to said supervisor and told him the same thing I told the woman about the Josh/Joshua thing, and luckily this wasn't this dude's first rodeo. He put me in my place in a calm and professional manner and was like 'Look, this isn't the end of the line, there is still one more way you can get your password changed. Do you know the PIN number for your debit card.' Dumb struck I found myself nodding at my desk and not actually responding to the question, but I guess he knew the crackle of a nod over the phone and put me through to the balance checking line. Entered my card number. Entered my PIN. Voila now he can change my password. I just want to know why that's not the first thing they do on these is have you verify that shit through the IVR and avoid all the stupid fucking questions of doom. 45 minutes later, I FINALLY get my thumb drives ordered and all is right in the world. TLDR: Don't forget that password for Verified by Visa. It's a bitch to change.