i made a few changes. format the rest of your work experience to match. i don't have time to do it while in the office.
bullet point your job tasks. get rid of stuff like "provides excellent service" it's assumed. nobody expects you to provide shitty service.
the skills is crap. if anything, list the solid, tangible skills at the bottom. similar to this.
undo all the bold crap. center the main info.
proficient in ms word, office, powerpoint. blah blah blah
change your education. list your gpa if it's good. add classes relevant to what you are taking, not just generals.