BDN and my cousin yelled at me until I got us tv other than the 5 free channels so we did. Last week it was installed. After a week of getting used to it and surfing channels, they noticed there were a few channels they wanted but we didn't have, so I called them yesterday. Basically I went with the "cheap" package 15d/3u internet, 220 channels of tv & a phone line. Calling them yesterday and having them add the four channels we all wanted, it bumped me up to the next level which increased my internet speeds. 25 up / 3 down. Sweet.