I have my account set to auto pay my bill. My back account just changed and for the first time in who knows how long, maybe 2-3 years, I had to sign into my account. Sure enough I would get a "your account is temporarily unavailable" error message. 2 weeks later it still gives me that message, so I call them up and sure enough we easily track down the problem, (stupid on my part for not figuring it out) Verizonwireless.com is not compatible with Firefox. I asked the website tech guy if there was any reason they didn't support one of the largest/fastest growing web browsers next to MS, he said we just don't. I asked him who I could complain to about verizon not being up to date and only allowing people to use a very unsecure program, he told me they just use IE and there's pretty much no one to complain to about that. I HATE having to open IE just to log into a single site here and there. Why can't major websites take notice that people have a choice to what web browser to use and to at least support the 3 largest customer based browsers out there. I've been with verizon wireless for a good 7 or so years now, I'm thinking about switching over, not because of this, although this is a good reason because small stuff like this really bugs me. but rather it seems the quality of phone service, reception and such, has gone down over the last 2 years. I drop calls pretty often now, where 2-3 years ago I NEVER dropped calls. I even had my cell phone tested, upgraded (software) and everything checked out. Even after that I still drop calls about once every other day.