My normal shop will be down for at least a week. I have to figure out somewhere else to go. Don't feel great about "name brand" shops, and don't hear great reviews about most local places either. How automated is it at this point? Infiniti had an idiot prove rack, but they also had knowledgeable mechanics. Can the untrained monkeys that work at chain shops do it on the equipment they have and not leave me pissed when I drive away?