Regretsy | Where DIY Meets WTF
As you know, we have been trying to buy Christmas presents for kids in the Regretsy community.
We took many applications, vetted them carefully and set about creating a giant gift exchange program, where you could buy a gift for the over 200 children weâ€™re helping.
We raised so much money that we found ourselves in a position of not just being able to send toys, but to send a monetary gift to the families as well. We hoped it might help them make their holiday dinners more special, or maybe pay a pressing bill.
PAYPAL SHUT IT DOWN
Apparently we made the mistake of using the â€œDonateâ€ button, which Paypal is now claiming is only for nonprofit organizations to use. They froze the account, which also includes Zazzle money that we use to make emergency gifts. That money isnâ€™t in issue, but what the hell! Might as well keep everything!
So last night, I decided to go about this a different way. Since these toys are already purchased, I decided to offer them up for sale on this site, just like any other retailer would. You could buy them according to what you wanted to spend, and we would send them on to the recipient of your gift, just like any other retailer.
PAYPAL SHUT IT DOWN
After a very long and jaw-dropping conversation with an incredibly condescending representative, they have decided that I must refund all the donations and purchases that have not been processed. If you donâ€™t get a refund, itâ€™s because we got your money before they got smart and kept us from helping children at Christmas, which is really the best move any corporation can make.
Here are a few highlights from our conversation:
YOU CAN ONLY HELP CATS
PAYPAL: Only a nonprofit can use the Donate button.
ME: Thatâ€™s false. It says right in the PDF of instructions for the Donate button that it can be used for â€œworthy causes.â€
PAYPAL: I havenâ€™t seen that PDF. And what youâ€™re doing is not a worthy cause, itâ€™s charity.
ME: Whatâ€™s the difference?
PAYPAL: You can use the donate button to raise money for a sick cat, but not poor people.
YOU HAVE TO START A NEW WEBSITE
ME: The problem is Iâ€™ve already bought all of these toys, so now Iâ€™m really in a position like any other merchant â€“ which is to say, I have inventory I need to sell. Why canâ€™t I sell them as gifts, like any other retailer?
PAYPAL: Donâ€™t you think it would look suspicious if the same people bought them again?
ME: Why? These are my customers!
PAYPAL: If you wanted to do that, youâ€™d have to start a new website.
ME: What? Why would I start a new website?
PAYPAL: Iâ€™m not going to argue with you.
WE WILL TRACK YOUR SHIPMENTS
PAYPAL: The only way youâ€™d be allowed to sell these as gifts is if you sent them directly to the person who bought them. And we will track your shipments and make sure it goes to the buyer.
ME: Thatâ€™s discriminatory! You donâ€™t make other retailers send purchases to the buyer only, especially not at Christmas.
PAYPAL: No one but a nonprofit would send gifts to someone else on buyerâ€™s behalf.
ME: What about Amazon?
PAYPAL: We know what youâ€™re doing and weâ€™re through playing games with you.
YOUâ€™LL NEVER GET AWAY WITH THIS
PAYPAL: You say youâ€™re selling these as gifts but there is no information as to what the gift is.
ME: People sell mystery gifts and grab bags all the time. What about sites where they say, let us choose for you?â€
PAYPAL: It doesnâ€™t say that on your site.
ME: Is that the problem? If I say itâ€™s a mystery gift would that be sufficient?
PAYPAL: You arenâ€™t going to be able to get around this. Itâ€™s too late, we know what youâ€™re trying to do and weâ€™re not going to let you do it.
ME: But there are hundreds of toys! Do you think itâ€™s reasonable to create a drop down menu for hundreds of gifts, all of them different, and create an inventory for each as â€œone?â€ So that every time one sells, itâ€™s sold out, and the customer has to keep choosng options and going through check out to see if they can find a gift thatâ€™s still available?
PAYPAL: Yes, I think itâ€™s reasonable.
Then my brain exploded.
At this point, I asked to speak to a supervisor and was told that â€œNo one above me will talk to you. No one at my level ever makes phone calls. Weâ€™re only doing this to help you.â€
When I asked how to close my account, he said I had to â€œrefund everything, write a letter saying you understood what you did WAS WRONG AND YOU WILL NEVER DO IT AGAIN, and then request permission to close your account.â€
Then, for good measure, they froze my personal account, which has revenue from my book sales, e-books and all the other Finnish Folktales Swag. Theyâ€™ll be holding that money for 6 months.
So to recap:
$ They allowed me to use a donate button, and got a portion of the donations
$ Then made me return the donations, and kept a portion of the fees on the donations
$ They allowed me to use a Buy Now button to sell gifts individually, and got a portion of those sales
$ Then made me return the sales, and kept a portion of the fees on the sales
$ They processed the toy purchases, and made fees on that
They have made a fortune for not doing anything but making me manually return thousands of $2 sales and contributions.
I have been able to guarantee purchase and shipment of the toys, so that part is happening, as are the letters from Santa (most have already been delivered).
However, I am very sorry to say that at this point, I am not able to make a monetary gift to the families. They have frozen everything that was not already spent or donated, and I have no more funds to make a gift of that size.
Wanna tell Paypal how you feel? Hereâ€™s a list of every administrative Paypal email address and phone number The Consumerist was able to find.