Why can't every bussiness be ran as well as Hmotorsonline or Prostreetonline.
I found a place through honda-tech called Driftspeed.com. I was looking for RSR exhaust, and one of the H-T vendors is a place that lists prices for tons of their registered vendors at one site to compare prices. Well this place Driftspeed.com had the catback I wanted for 480 shipped. This was pretty much the best deal I could find anywhere. So I placed my order (Tuesday of last week), and basicly instantly I get an automated recipt sent to me. However, there are no UPS tracking numbers. So the next day, I send them an email asking wether or not my package has been shipped, and what the tracking numbers were.
I eventually get a responce saying that my order was just processed the previous night and they hold all orders for 2 days to prevent credit card fraud and it would be shipped within the next 48 hours. So Friday I send them an email asking for the tracking numbers. That day I get a my tracking numbers. I do the tracking numbers and I get this responce from UPS...
PS has received shipper's billing information electronically.
Billing information received does not indicate shipment pickup or drop-off.
Please contact the shipper for more details
This means that they ebilled the package, but never actually took it to UPS. So I figure alright fine, atleast my emails are getting the ball rolling. End of the day, still same thing. Now its the weekend, UPS is basicly closed so its seems fine. Well monday rolls around, nothing. So today I send them an email asking WTF is up. I get an email saying the following...
The responce is...
Not even a thank you, bob or name, just thank you. So he (un-named) will personally see wtf is going up with my order. GREAT....
Well during this time (basicly like 2 days after I send my 480 (via a credit card) to them I did a quick google search of sites containing the term "driftspeed.com"
I get tons of results saying these guys are scammers. One guy said he waited 2 months for a skunk2 exhaust. Another said driftspeed filled a box with bunch of reems of computer paper and sent it to him instead of exhaust. Every review said they were sent useless emails only filled with stuff they wanted to here (like my WTF is goign on with my package, and the responce is, I will see WTF is up with your package) I guess they also used to be on ebay and scammed a bunch of nissan guys out of alot of money. Some were ok, saying there great, but that was a rareity.
So tommrow, I am throwing down the hammer. I am calling them up (oh, forgot to mention that they don't list a number on there site. They are an offical vendor of greddy products, so on greddy's dealer locator, they have the number) I am calling them at 9 their time giving them the demands. I am giving them until 5 their time to give the package to UPS and have the them confirm it. In additon, I am going to have them add a must sign requirement to the package. If they do not, I am going to my credit card company and cancel the order. In addition, I will mention that I am a moderator of the second largest honda tuning forum on the internet with 17,000 members, and I will make sure that every one of those 17000 members knows about there horrible sales tactics.
End result, I should have done my homework before I ordered. Shit happens I guess. I should have just paid the extra 30 or so and gone with a vendor that I know and trust.
I found a place through honda-tech called Driftspeed.com. I was looking for RSR exhaust, and one of the H-T vendors is a place that lists prices for tons of their registered vendors at one site to compare prices. Well this place Driftspeed.com had the catback I wanted for 480 shipped. This was pretty much the best deal I could find anywhere. So I placed my order (Tuesday of last week), and basicly instantly I get an automated recipt sent to me. However, there are no UPS tracking numbers. So the next day, I send them an email asking wether or not my package has been shipped, and what the tracking numbers were.
I eventually get a responce saying that my order was just processed the previous night and they hold all orders for 2 days to prevent credit card fraud and it would be shipped within the next 48 hours. So Friday I send them an email asking for the tracking numbers. That day I get a my tracking numbers. I do the tracking numbers and I get this responce from UPS...
PS has received shipper's billing information electronically.
Billing information received does not indicate shipment pickup or drop-off.
Please contact the shipper for more details
This means that they ebilled the package, but never actually took it to UPS. So I figure alright fine, atleast my emails are getting the ball rolling. End of the day, still same thing. Now its the weekend, UPS is basicly closed so its seems fine. Well monday rolls around, nothing. So today I send them an email asking WTF is up. I get an email saying the following...
From: Collin Snyder [mailto:ccsnyder@mtu.edu]
Sent: Tuesday, June 28, 2005 6:39 AM
To: info@driftspeed.com
Subject: Has my package been shipped yet?
Order number: 1108
You sent me the tracking numbers Friday, and when I ran them, I got this
message...
UPS has received shipper's billing information electronically.
Billing
information received does not indicate shipment pickup or drop-off.
Please contact the shipper for more details
However, it is now tuesday, and it says you still have not turned the
package over to UPS. As I said, I really need this exhaust fast, and it is
now one week after I ordered it, and you have still yet to ship the item.
I ordered something from Hmotorsonline.com (also in cali) and 2 days after
I ordered from them, the set of cams showed up on my door step. I would
like to see the same kind of speedieness from you guys.
The responce is...
Sorry about that I will personally see what is going on with your package.
Thank You
Not even a thank you, bob or name, just thank you. So he (un-named) will personally see wtf is going up with my order. GREAT....
Well during this time (basicly like 2 days after I send my 480 (via a credit card) to them I did a quick google search of sites containing the term "driftspeed.com"
I get tons of results saying these guys are scammers. One guy said he waited 2 months for a skunk2 exhaust. Another said driftspeed filled a box with bunch of reems of computer paper and sent it to him instead of exhaust. Every review said they were sent useless emails only filled with stuff they wanted to here (like my WTF is goign on with my package, and the responce is, I will see WTF is up with your package) I guess they also used to be on ebay and scammed a bunch of nissan guys out of alot of money. Some were ok, saying there great, but that was a rareity.
So tommrow, I am throwing down the hammer. I am calling them up (oh, forgot to mention that they don't list a number on there site. They are an offical vendor of greddy products, so on greddy's dealer locator, they have the number) I am calling them at 9 their time giving them the demands. I am giving them until 5 their time to give the package to UPS and have the them confirm it. In additon, I am going to have them add a must sign requirement to the package. If they do not, I am going to my credit card company and cancel the order. In addition, I will mention that I am a moderator of the second largest honda tuning forum on the internet with 17,000 members, and I will make sure that every one of those 17000 members knows about there horrible sales tactics.
End result, I should have done my homework before I ordered. Shit happens I guess. I should have just paid the extra 30 or so and gone with a vendor that I know and trust.