so my cousin was attempting to clear his stats for mw3, he thought he might be able to accomplish this task by deleting his profile, but as it turned out he deleted everything associated with his profile on xbox
now comes the tricky part
he had 2 previous gamertags under his normal e-mail, which he had forgotten the passwords to, so when he got his latest gamertag he had to create a new windows live id to create his new name
so now he doesn't know his windows live id, customer support can't help unless he can answer the secret question - but there is no secret question, or he can give the last 4 numbers of the CC associated with the account... he doesn't have a CC
so xbox live tech support can not help him because he cannot "verify" his identity, well besides name, DOB, address, gamertag, and the prepaid card code, but thats not enough
tried contacting windows live support to find out the windows live id, but so far no luck there.
any ideas?
now comes the tricky part
he had 2 previous gamertags under his normal e-mail, which he had forgotten the passwords to, so when he got his latest gamertag he had to create a new windows live id to create his new name
so now he doesn't know his windows live id, customer support can't help unless he can answer the secret question - but there is no secret question, or he can give the last 4 numbers of the CC associated with the account... he doesn't have a CC
so xbox live tech support can not help him because he cannot "verify" his identity, well besides name, DOB, address, gamertag, and the prepaid card code, but thats not enough
tried contacting windows live support to find out the windows live id, but so far no luck there.
any ideas?