The following are emails to and from Robear Racing in regards of a refund they refuse to give for an item I never received: 1. Immediately following the order: firstname.lastname@example.org dateMon, Sep 27, 2010 at 4:21 AM subjectCANCEL ORDER mailed-bygmail.com hide details Sep 27 (12 days ago) The following order was done incorrectly. Wrong payment method was used. Cancel immediately. Order Details Order ID :16800 Date Ordered :Mon 27 Sep 2010 Order Status :Item on Special Order. Customer has been contacted. Payment Method aypal Express Checkout DOB : Items Ordered NamePrice/QTYQTYPrice NRG CARBON FIBER FLUSH HOOD PINS (NRG-FLUSH-HDPIN) $ 99.991$ 99.99 Shipping Charge (UPS - Ground) :$ 11.91 Subtotal :1$ 111.90 Grand Total :$ 111.90 2. Follow up on order cancellation dateTue, Oct 5, 2010 at 12:35 AM subjectFwd: CANCEL ORDER mailed-bygmail.com hide details Oct 5 (4 days ago) This order was supposed to be canceled, and it is still showing up on my account. Refund immediately. 3. First reply from Robear dateTue, Oct 5, 2010 at 11:29 AM subjectRe: CANCEL ORDER mailed-bygmail.com signed-bygmail.com hide details Oct 5 (4 days ago) The item was already delivered. Label/Receipt Number: 9101 1288 8230 0348 1180 22 Class: Priority MailÂ® Service(s): Delivery Confirmationâ„¢ Status: Delivered Your item was delivered at 10:59 am on September 29, 2010 in MIAMI, FL 33173. TornActive LLC / RoBear Racing Rob Sherman / email@example.com AIM: tornactivecom 4. Checked post office. They claim "Left at door." toRobear Racing <firstname.lastname@example.org> dateWed, Oct 6, 2010 at 1:03 AM subjectRe: CANCEL ORDER mailed-bygmail.com hide details Oct 6 (3 days ago) This order should have never been processed or shipped to begin with. I checked with my local post office and they show the item was delivered, but I never recieved it. Cancel the order, as was requested before it ever shipped, and refund the account immediately. 5. Robear states my initial email for cancellation was AFTER shipment, and proceeds to imply that I am a criminal. dateWed, Oct 6, 2010 at 11:11 AM subjectRe: CANCEL ORDER mailed-bygmail.com signed-bygmail.com hide details Oct 6 (3 days ago) I apologize, but it was never cancelled by you. I did get an email after it was shipped. You can return it for a refund, but it was delivered. You cannot use the USPS to do fraudulant claims. This will result in collections on the address it was delivered too. TornActive LLC / RoBear Racing Rob Sherman / email@example.com AIM: tornactivecom 6. toRobear Racing <firstname.lastname@example.org> dateWed, Oct 6, 2010 at 12:52 PM subjectRe: CANCEL ORDER mailed-bygmail.com hide details Oct 6 (3 days ago) If you check the date and time of the original email sent to you, you will see that it was immediately after the order was placed, and well before shipment; you never cancelled it. As I had stated previously, I never recieved the order, and originally assumed it was canceled, but that you were taking long to process the refund back to my account. I'm not sure why you would even mention fraudulent claims, unless you are trying to imply something. Do not let this go any further and refund my account immediately. This is the fourth time I've requested it, please resolve the issue now. 7. dateWed, Oct 6, 2010 at 12:55 PM subjectRe: CANCEL ORDER mailed-bygmail.com signed-bygmail.com hide details Oct 6 (3 days ago) Why would you get a refund for an item that was delivered? The USPS shows delivery to your address. LIke I said, return it for a refund. 8. toRobear Racing <email@example.com> dateWed, Oct 6, 2010 at 2:57 PM subjectRe: CANCEL ORDER mailed-bygmail.com hide details Oct 6 (3 days ago) I've already informed you that 1) the order should have never shipped, and 2) I never recieved the order, so, process my refund immediately or I will take further action. You as the vendor can take up action with your carrier, and that is your responsibility. I cannot return an item that I never recieved. If you would have done your job properly to begin with, the situation would have been resolved. 9. I proceeded to open a paypal claim and his response is: dateWed, Oct 6, 2010 at 3:39 PM subjectRe: CANCEL ORDER mailed-bygmail.com signed-bygmail.com hide details Oct 6 (3 days ago) Looks like you already took further action.. Thanks 10. I then contacted the Better Business Bureau toRobear Racing <firstname.lastname@example.org> dateFri, Oct 8, 2010 at 1:24 AM subjectRe: CANCEL ORDER mailed-bygmail.com hide details 1:24 AM (14 hours ago) Thank you for filing your complaint. As you requested, below is a copy of your complaint. Within the next business day, you will receive an email acknowledging receipt of the complaint. That acknowledgment will also give you information on how you can track the status of your complaint through our website. Company Information: Robear Racing P.O. Box 9348 Alta Loma , CA 91701 Website: JDM Honda Parts, Megan Racing, K-Tuned, Innovative Mounts, Megan Racing, K20 Swap Parts Phone: (951) 295-6938 Complaint Text An order was placed with Robear Racing online on Monday 9/27/2010 at 4:10am. At 4:15am, an email was sent with instructions to cancel the order immediately. The order was never canceled but processed anyway. There was never a response to the cancellation email. I waited to receive the item so I could ship it back immediately for refund. After checking the tracking status, the item showed as delivered. I contacted my local usps office, and they stated it was left at the door. I informed the seller that the order should have never been processed in the first place, considering a cancellation email was sent 5 minutes after the order was placed, and asked for a refund back to the account since the item was never received. Resolution Sought: I want seller to refund my account for the full amount of the order immediately. Date Problem Started: 9/27/2010 Date of Transaction: 9/27/2010 Amount in Dispute: $111.90 Invoice Number: 16800 Complaint Type: Delivery Problems Product or Service: Poor service. Would never do business with seller again. If you have any questions regarding your complaint, please contact the Complaint Dept. at (909) 825-7280 or email email@example.com. Complaint Department BBB of the Southland, Inc. 11. toRobear Racing <firstname.lastname@example.org> dateFri, Oct 8, 2010 at 1:38 AM subjectRe: CANCEL ORDER mailed-bygmail.com hide details 1:38 AM (14 hours ago) This has gone on long enough. You seem to have a fine record with the BBB as a reputable business, so I would assume you could appreciate my frustration in the fact that my interaction with you has not reflected that reputation in the slightest. Now, it seems your company is not a scam, but I can only go by my personal experience. You have received money for an item that was ordered, but never received. It is your responsibility as a merchant to correct this for your customer. The BBB isn't the only site I used to research your company, and you do have a history of similar problems. Make this right. Thanks in advance. 12. dateFri, Oct 8, 2010 at 11:06 AM subjectRe: CANCEL ORDER mailed-bygmail.com signed-bygmail.com hide details 11:06 AM (5 hours ago) You never cancelled the order on the website, emails do not constitute cancellation. YOU MUST LOG-IN TO YOUR ACCOUNT AND CANCEL THE ORDER. EMAILS DO NOT CONSTITUTE CANCELLATION. Like I said, if you dont want the item, return it. It was not lost by USPS. About the BBB, if that is only course of action, then so be it. I will repond to the claim appropriately. 13. Most recent communication to seller: toRobear Racing <email@example.com> dateFri, Oct 8, 2010 at 2:51 PM subjectRe: CANCEL ORDER mailed-bygmail.com hide details 2:51 PM (1 hour ago) The BBB is not the only course of action. I've told you multiple times I have not received anything from your company, yet you keep implying otherwise. I would be more than happy to return anything I had ever received from you if I had received it, to be done with you and your company, but again, that is not the case. I've tried to resolve this with you ammicably, but you prove again and again to be ignorant to the claims of your customer, stubborn in your unfair, and most probably illegal, business practices, and to add insult to injury you repeatedly imply that I am some kind of liar, and have even gone so far as to state that I am involved in fraud. You are a fraud. What you're doing is defrauding an individual out of his money and not only will I not allow you to get away with it, I will make known to any potential customers of your company, the tactics you've used on me, as an individual.