I have a customer with four phones. Three of them will answer the ringing line when you pick up the handset, the fourth will only answer if you press the button to the line that is ringing, does anyone (Turbo?) know how the fuck I turn that RLP on for that one specific phone? I've been through the **config programming, and it doesn't have the **admin on there with no luck. I've even tried to simply copy all system/user data from Ext 21 (which has it on) to 23 to no avail. To top if off, of course Nortel/Norstar/whatever doesn't bother to call it Ringing Line Preference, so looking it up in a manual is a PITA. Anyone know off the top of their head what it is I'm missing? I believe it's a little CICS Norstar.