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Remember the IVR CheatSheet?

Discussion in 'Members' Lounge' started by ScrapinSi, Jan 20, 2006.

  1. ScrapinSi

    ScrapinSi Senior Member

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    I sent a coworker of mine the IVR Cheatsheet a few weeks ago... He sent me this news article today..

    http://news.yahoo.com/s/nf/20060118/tc_nf/40949

    Apparently its a university for companies to learn how to better organize their IVR's... [​IMG]
     
  2. swanny

    swanny Senior Member

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    IVR's being......
     
  3. ScrapinSi

    ScrapinSi Senior Member

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    Interactive Voice Response

    Here's the previous link to the cheat sheet.

    http://paulenglish.com/ivr/

    Basically they are trying to make guiding through the pain in the ass I JUST WANNA TALK TO A FUCKIN OPERATOR automation systems easier to use.
     
  4. jamesA

    jamesA Well known pissed off telephone guy VIP

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    hmmm what do you know, I program those all the time.

    function 1, 4 on Gen 1 and 2 ESI's. :p

    IVRs are basically Voicemail set up for automated attending.

    You hear a greeting followed by instructions (if you want to speak to Dave, press one. If you want to speak to Mary, press 2. etc...)

    The problem with people nowadays is we're all fucking lazy ass cows who don't want to be patient. It makes it harder when we can't comprehend certain, sometimes obvious instructions.
     
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