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you know kmart bought sears........
So I called Sears to complain about the service guy raising the price of his own part. She says to me, well if you know where to get it cheaper just get it there.....I said, so everytime you come to service something I need to check your OWN prices to make sure youre not ripping me off? She tells me "Thats the price the technician sees when he looks up the part in his computer". I said, ma'am Im able to look up the same part on YOUR website and get it for $100 cheaper. That is not right. I asked her to refund my service charge since this part that broke is not a wear item. I told her it was about half the price of the new part and that is MORE then fair. She laughed and said we will not do that, you are out of warranty. I said to her, if this was the motor or something that maybe we overworked or overloaded I would understand. This is an electronic part that just failed, splitting the cost seems like a fair deal. She just said thanks for calling sears and have a nice day.
I goto the Kenmore site to try and get a corporate number from them, maybe they will stand behind their product....NO. When I lookup the contact info it brings me to the Sears site LOL! Sears is Kenmore...Needless to say, when I called that number the lady said Kenmore but I asked if she was in the same office as the Sears people and she said yes. Basically Im out $80 for the service call and now $180 for the part to fix my 1K washer
Our Vision
Sears Holdings is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships.
Our Mission
• Build customer relationships
• Make more money
• Improve every day
Our Pace
• Fast
• Effective
• Focused
Our Values
HOW WE LEAD
• Focus on the customer
• Build and align teams
• Know how to make money
HOW WE WORK TOGETHER
• Teamwork
• Integrity
• Accountability
• Coaching for execution
• Positive energy
• Recognition through results
K-Mart did not buy Sears. K-mart can not even buy a prayer. The investment group that owns the already dying K-Mart bought Sears and is using K-Mart as a clearing house for all the shit that Sears can not sell, which is basically going to end up being everything. They are already doing it with Craftsman (shit) tools....
WELL, the saga continues. I got the part they said was broken in the mail today, replaced it in a matter of 2 minutes, it was right in the open!
No change in the washer. You press start, door locks, error F28, door stuck shut now and cant do any kind of washing. I know when I call Sears they will claim no responsibility to the mis-diagnostic. Just fucking bullshit! FUCK SEARS AND KENMORE once again
you know kmart bought sears........
wikipedia is your friend, and I've posted the link to make it easier for you to find. BTW anyone who's been out of a come for the past 5 years knows sears was bought. Lets not clutter up his thread with pointless BSactually sears bought kmart
wikipedia is your friend, and I've posted the link to make it easier for you to find. BTW anyone who's been out of a come for the past 5 years knows sears was bought. Lets not clutter up his thread with pointless BS
Wikipedia is also notoriously inaccurate. Anybody can just jump on and submit an article. It is not accepted as a relevant source in any kind of academic, scientific, or other research writing.
Wikipedia is also notoriously inaccurate. Anybody can just jump on and submit an article. It is not accepted as a relevant source in any kind of academic, scientific, or other research writing.