so i got a bill today which had 2 line items called "additional outlet". i called billing support to get more info about it, etc etc... first guy i talked to was a studdering idiot so i asked to speak with a supervisor. supervisor comes on and shes pretty much a bitch from the get go, and says all we can is put a support ticket in and contact the tech who installed it, blah blah. basically hangs up on me. so i jump on to the web chat, so hopefully i can get a rep who can read, cuz appearently they can't listen. she basically threw the last 3 lines out within 3 seconds as i was typing a response and left. all i want is a friggin document/link/webpage which defines 'install' and they can't help me?