Celerity
Well-Known Member
I just got a support call:
"Hi, I live in Stamford, and I work at Yale. And I just got a Macintosh. Do you know Macintosh?"
"Yes, I do"
"Oh GREAT! Can you teach me how to use it?"
"Well, what part of it?"
"What do you mean?"
"What part are you having trouble with?"
"The computer"
"are you having difficulty with Email, web browsing, setting it up on the network.. things like that?"
"Yes"
"Yes.. All of those things?"
"Well.. Setting it up on the network."
"Ok, it needs to be setup on the network first for those things to work. Lets start. Go to your finder.."
"My what?"
"Your finder. Click on the background"
"What background?"
"The background of the computer"
"I got it this week"
"uh.. ok. The desktop background ?"
"I got it this week. What do you mean?"
"With the mouse, you click on the background picture"
"OH yes I remember that"
"Ok, click on it, and you'll be in the finder"
"Click on what?"
"The background picture"
"It's black."
"Is it on?"
"The computer? No"
"Turn it on"
"But we haven't set it up on the network yet. I need help with that!"
"It needs to be on first !"
"On ?! IT's not even out of the box! I need help setting it up on the network!"
"You mean your desk? You want help plugging it in and stuff?"
"YES !"
"OH Come and see us on Monday."
"Hi, I live in Stamford, and I work at Yale. And I just got a Macintosh. Do you know Macintosh?"
"Yes, I do"
"Oh GREAT! Can you teach me how to use it?"
"Well, what part of it?"
"What do you mean?"
"What part are you having trouble with?"
"The computer"
"are you having difficulty with Email, web browsing, setting it up on the network.. things like that?"
"Yes"
"Yes.. All of those things?"
"Well.. Setting it up on the network."
"Ok, it needs to be setup on the network first for those things to work. Lets start. Go to your finder.."
"My what?"
"Your finder. Click on the background"
"What background?"
"The background of the computer"
"I got it this week"
"uh.. ok. The desktop background ?"
"I got it this week. What do you mean?"
"With the mouse, you click on the background picture"
"OH yes I remember that"
"Ok, click on it, and you'll be in the finder"
"Click on what?"
"The background picture"
"It's black."
"Is it on?"
"The computer? No"
"Turn it on"
"But we haven't set it up on the network yet. I need help with that!"
"It needs to be on first !"
"On ?! IT's not even out of the box! I need help setting it up on the network!"
"You mean your desk? You want help plugging it in and stuff?"
"YES !"
"OH Come and see us on Monday."