cliff notes on bottom so three months ago we hired this girl from the sales dept to the customer service. she had started in the company in the middle of 2003, i started in sales in 2004 but quickly transfered to CS because of my fluent bilingual ability and a position was available. she came and went through the next couple of years and while hardly making sales a position became available and we transfered her. her first day in her new pos, she gets pulled over and was driving with a suspended lic. so she was late for the next month. then since she cant drive and has to pay for a lawyer and has a son. she needs him to come to the office from 3:30-6 everyday. we agreed that it was for the best to help a fellow employee and a single mother. so she's late every day, we've had to deal with her 8yr old until a last friday and she has the worse attitude in the world. she feels that since she was employed before me, i cant ask anything of her. and even when its her turn from the que and its been sitting there for a while; if i tell her its her turn she'll make a big deal. today i took a call from a client that was not happy with the outcome of the conversation with me.he hung up. at that point the next call is hers. she picks up next call que lights up i take mine.... it was the same guy [caller id] but he hangs up we have a rule since before she was there that basically its her turn. she curses at me and tels me that i'm not doing my job and its fucked up that its her turn. cuses me out and tells me i'm basically worthless i called ceo and he said to wait until the other employee comes back back to my desk and took the next call. but it was a job call so i transfered AND took the next call. then i try to tell her that i dont like to have these confrontations, she told me not to talk to her now and to stfu i went to hand out some spanish scripts i translated, and i get back to her on the phone telling some one how i cant do my job and thats why we get complaints. i tell her that the complaints we get are more from sales tactics..... as i finish she tells me to shut the fuck up and mind my business because she is at her desk[ next to mine no cubicle] manager walks in as i tell her to not curse because it was a business. she continues and i tell the mngr to calm this crazy bitch because she is screaming at this point.. her: ohh! hell nah!!! call me a bitch again pussy your wife is an idiot for being with a man like you at that point i pointed out that she has a bastard child, cant keep an apt and cant even pay for a sitter and has us do it. she runs toward me me: mngr get this crazy bitch away from me he holds her back mngr shut up jp me: but listen to this bitch talk about my wife and me like she knows something she thew a liquid strip at me as she is being held back by the mngr. she got close and hit me in the arm she throws a paper towel roll at me at which point the MNGR tells me to go home!!!! i said no then the ceo of the company comes in as she is in my face telling me that i'm an ass kisser because i hooked up his TL and always did what they asked me to even the time i woke up at 4am to pick them up when they've needed me" like a bitch" she saw him went to her desk. i went in his office told him i couldn't deal with her. he told me to go home for the day; i said no that i needed the money. so he told me to sit and take calls. she leaves ceo leaves mngr leaves i stay and take calls 3 calls later mngr comes back, calls me in office. tells me i had to go home because ceo said i had to since he already told me to. she is at her desk and i had to leave ceo there= great friend of mine then another ceo partner that has referred to me as "brother was not there and hasnt called but saw me leaving. and the othe person that works in admin is away because his grandma is ill so i'm here at home pissed. not getting payed and they have'nt called all i know is a hae to go back tommorrow and see her stupid face first thing... i dont even want to work with her. i cant look at her after what she said about my wife and my integrity not that her words matter but she is out of line and should be fired. i cant, i refuse to work with some one like that specially after all the dedication and hard work ive invested being in my position... should i tell them that i wont work with her? should i tell them me or her? should i just go in and find my self face to face with this cunt? should i even call them after the work day? notes: bitch got crazy ghetto on me and i get sent home.