So everyone who owns a zune knows there was a new years eve freeze. but mine didnt just freeze. It freaking crashed. So now I dont only have just a freeze its giving me screen 5 Contact Support, and all support has to say is "send it in so we can charge you to fix it." I'm broke, and I want to try to fix it myself. So I tried to do the manual reformat with the hard drive still in the zune, I have all the tools to open them up, read the tuturals on how to do it, and I've already replaced a screen on my little bro's. so I have to experiance to pull parts. Back to the story though, the re formate how Zune says to do it, doesnt do it. it freezes, then goes back to screen five. restart it? no. it freezes again, and screen five. Erase memory? no. Freezes, screen 5. So some one suggested pulling the hard drive out, get the connection and hook it to your computer and reformat it there. great idea. but now i dont know what cable I need to hook it up. any one have any ideas? Btw just in case this whole plan fails, I already have a back up plan going. I found on ebay a zune 30 gb hard drive, with the extra click wheel, and battery for 10 bucks bid only. any ideas?