I'm having a problem with my new Asus laptop. It's the Best Buy model, if that means anything.
Yesterday I went to use the computer and noticed that the screen was gray (frozen). I shut the computer down, and restarted normally. As soon as windows loaded, the computer froze again. It is doing this continually now. I tried restoring to a previous point, and it makes no difference.
The only way for me to use the computer is in safe mode. Another issue is that the backlight on the keyboard is no longer working.
Any advice, or ideas to resolve these issues would be greatly appreciated.
Thanks
Yesterday I went to use the computer and noticed that the screen was gray (frozen). I shut the computer down, and restarted normally. As soon as windows loaded, the computer froze again. It is doing this continually now. I tried restoring to a previous point, and it makes no difference.
The only way for me to use the computer is in safe mode. Another issue is that the backlight on the keyboard is no longer working.
Any advice, or ideas to resolve these issues would be greatly appreciated.
Thanks