and here's my chat log
[FONT="]11:31:19 AM : Please let our Representative know if you have contacted us by email regarding this same issue or question so that we may remove the duplicate request from our systems. Thank you![/FONT]
[FONT="]11:31:19 AM : Perry has joined this session![/FONT]
[FONT="][/FONT][FONT="] 11:31:19 AM : Connected with Perry. Your reference number for this chat session is #######.[/FONT]
[FONT="]11:31:19 AM : Hello my name is Perry. How may I help you today?[/FONT]
[FONT="] 11:31:28 AM : Eric: i just placed an order[/FONT]
[FONT="] 11:31:38 AM : Eric: and went through the place order page[/FONT]
[FONT="] 11:31:48 AM : Eric: and then i had a thing pop up from verified by visa, not a pop up window, but an actual redirect so it replaced the newegg screen completely[/FONT]
[FONT="] 11:32:15 AM : Eric: and the window says to SIGN UP TO COMPLETE PURCHASE[/FONT]
[FONT="] 11:32:33 AM : Perry: I would be glad to assist you with that... Can you please give me one moment while I look into this for you?[/FONT]
[FONT="] 11:32:53 AM : Eric: and its asking for last 4 of ssn card sig panel code expiration date and email address[/FONT]
[FONT="] 11:33:09 AM : Eric: meanwhile i received a confirmation email from newegg[/FONT]
[FONT="] 11:33:19 AM : Eric: and i'm mad as hell about this[/FONT]
[FONT="] 11:33:52 AM : Eric: i've seen some crafty shit online in my day but this by far takes the cake[/FONT]
[FONT="] 11:34:14 AM : Perry: One moment please...[/FONT]
[FONT="] 11:35:29 AM : Perry: Thank you for holding. The verification of the credit card is an extra security feature offered by the card issuer. This feature is used to help prevent online fraud by requesting users to enter a previously established pin number when making a purchase. Your order will still be submitted even if you bypass this feature. Closing this feature may cause your order to go through the address verification stage, in which our verification department will contact your card-issuing bank and verify your billing, shipping address and phone numbers. Please make sure the address information on the order is on file with your card-issuing bank.[/FONT]
[FONT="] 11:38:29 AM : Perry: I've noticed that you have been idle for 3 minutes; would you still like to continue this chat?[/FONT]
[FONT="] 11:40:19 AM : Eric: yea i would actually[/FONT]
[FONT="] 11:40:24 AM : Eric: i plan to report this to the BBB[/FONT]
[FONT="] 11:40:37 AM : Eric: i have never in my life experienced something like this[/FONT]
[FONT="] 11:40:43 AM : Eric: where I am shopping at a site[/FONT]
[FONT="] 11:40:47 AM : Eric: and i click place order[/FONT]
[FONT="] 11:40:55 AM : Eric: and instead of receiving an order confirmation page[/FONT]
[FONT="] 11:41:04 AM : Perry: I apologize for this inconvenience has. Please hold on one moment...[/FONT]
[FONT="] 11:41:20 AM : Eric: i am automatically redirected to something that SPECIFICALLY SAYS "sign up to complete purchase"[/FONT]
[FONT="] 11:42:49 AM : Perry: Thank you for holding. After checking I show your payment authorization has been approved. The next step for your order is to go through the address verification stage. This stage will usually take 6-8 business hours. If your order is stopped for manual verification, the addresses and phone number on the order will need to be on file with your card-issuing bank. You will receive emails concerning your order status to the login email address of your Newegg account.[/FONT]
[FONT="] 11:43:24 AM : Perry: I'm sorry for the inconvenience. Your order has been submitted into our system. You don't have to complete that verification on the website. It was not provided by Newegg, but the card issuer. It adds an extra verification for online purchases. For large orders, if the customer complete the online verification, we usually will release the order directly so it would be shipped as soon as possible. Even if you do not complete that, the order will still be submitted into our system.[/FONT]
[FONT="] 11:44:30 AM : Eric: I know I dont have to complete it[/FONT]
[FONT="] 11:44:45 AM : Eric: My problem is the way it is presented[/FONT]
[FONT="] 11:45:00 AM : Eric: where is my order confirmation page?[/FONT]
[FONT="] 11:45:07 AM : Eric: why am i being taken to a 3rd party site[/FONT]
[FONT="] 11:45:10 AM : Eric: to sign up for something[/FONT]
[FONT="] 11:45:20 AM : Eric: that implies i must do this to complete my order[/FONT]
[FONT="] 11:45:32 AM : Eric: this is completely dishonest business practice[/FONT]
[FONT="] 11:45:44 AM : Eric: like i said before, i have seen some shady shit before[/FONT]
[FONT="] 11:45:48 AM : Eric: but this takes the cake[/FONT]
[FONT="] 11:45:56 AM : Eric: newegg is known as a reputable sitwe[/FONT]
[FONT="] 11:45:58 AM : Eric: site*[/FONT]
[FONT="] 11:46:16 AM : Eric: do you want me to email you a .pdf of what is it on my screen[/FONT]
[FONT="] 11:46:24 AM : Eric: so you can understand my confusion and frustration[/FONT]
[FONT="] 11:46:34 AM : Perry: One second please...[/FONT]
[FONT="] 11:49:00 AM : Perry: I apologize, but this is not provided by Newegg. We are aware of the presented page, but please rest assured that this or not provided by Newegg. It is offered by the credit card issuer. You can disregard the page and submit your order directly. You can contact your credit card issuer to confirm that. It's not asking you to sign up for a special service. If you previously has a pin number registered on your card, you can enter the number there and get your order verified by Newegg as soon as possible. If you do not have the pin number and bypass the process, the order would probably be manually verified by us, in which we would request both the billing info and shipping info on the order verified with the bank prior to shipping.[/FONT]
[FONT="] 11:51:19 AM : Eric: you BOUNCED me to this page[/FONT]
[FONT="] 11:51:22 AM : Eric: when i hit place order[/FONT]
[FONT="] 11:51:48 AM : Eric: the page gives me no option to decline[/FONT]
[FONT="] 11:51:53 AM : Eric: or to return to newegg[/FONT]
[FONT="] 11:52:29 AM : Eric: it literally looks as if I do not complete the info for this and hit sign up to complete purchase that my order will not be processed[/FONT]
[FONT="] 11:52:33 AM : Eric: this is dishonest to me[/FONT]
[FONT="] 11:53:55 AM : Perry: I apologize. Please note I have already forward your issue to our related team and they will check this issue. Please also note your order # is in good condition and you will receive an email once the order is charged and shipped.[/FONT]
[FONT="] 11:56:00 AM : Eric: right then, i guess thats the best i can do since you are apparently already aware of this and are accepting it because of the revenue you receive from deceiving customers on a daily basis[/FONT]
[FONT="] 11:56:02 AM : Eric: got it[/FONT]
[FONT="] 11:56:04 AM : Eric: thanks[/FONT]
[FONT="] 11:56:20 AM : Perry: No problem at all. Is there anything else I can help you with?[/FONT]
[FONT="] 11:56:25 AM : Eric: no[/FONT]