first try to get your money back, then take your ecu out of your ride and send it out to get it reprogrammed from a legit place that offers good service, I went through locash racing, p28 plus skunk2 program with my revlimit and crossover and it was great service, no problems at all, and got the ecu in one week and costed only 250 shipped with ecu.
Some peeps also don't recommend chips/programs since like stated above they just trick your ecu into thinking something else and you really get worse gas mileage and pills will tell you he actually lost power I believe. Then you might consider a better base map if you did a swap.
Milan