Still going on! In fact it's gotten worse still
After calling a dozen or so times and being told I would get a call back within 24 hrs 3 seperate times, I never got that call back. I came home from work to find the DRYER isn't working now to top it all off
So I search online and found something's to try, sure enough they worked and the dryer is ok, phew.....
I then call Sears to find out what the deal is with this washer repair. Its been 2 weeks since the 24hr call back, COME ON!!! I called over a dozen times last night and kept getting either hung up on, redirected to another rep or even started the call over with the first menu. They would NOT give me a supervisor/manager and I was getting nowhere with the people they hire to answer the phone.
Finally the wife was fed up and tried herself. She must've had THAT tone because she was transferred to the supervisor almost right away! She explains the story for the 20th time now to this lady. This lady says hold a sec, I said oh great here we go again, but she then connects us to a head head manager. I picked up to talk to this guy. AGAIN explained the story. He comes back with this:
WELL, the problem I see here is that you repaired it yourself. Since you declined our repair and took it upon yourself to fix it, you are on your own.
I said Sir, we looked up your estimate immediately and found you were overcharging me by $100 on your own part.
He says, that must have labor included.
I said, NO, if you look on the estimate theres another charge for 149.95 for the labor.
He says, WELL THIS IS A NON-ISSUE SIR, the only thing that matters is you touched it and now you are out.
He then makes a comment about new cars and warranty's. He asks where I bring my car, I said right into my driveway
He goes, well then the warranty is void, I said UH NO, quite the oppositte. I can change my fluids and filters and STILL get warranty service. I had warranty service done on my Matrix AFTER it was turbo'd, so thats a BS excuse!!
He says well sir, I dont know what else to say.
I then said, lemme get this straight now. In order to get GOOD service that you actually stand behind I HAVE to overpay??
He says, thats not what I said exactly. I said, but thats what it is Sir. Ive showed you the facts and this is your reasoning for not coming to look at it for free. I would have to overpay to get good service, correct? He says well based on those facts, yes. I then asked for his name, ID #, xt # etc... I said Sir, I believe thats VERY illegal have a nice night....
Calling my attorney, this is BULLSHIT!